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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Noah Campbell

March 4, 2026

5  out of  5
rating by Noah Campbell
"I’ve been with Nick and his team for many years and they are always available to ask my questions about policy and coverage. Very satisfied with the service."
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Alberto Lozano Ortiz

March 4, 2026

5  out of  5
rating by Alberto Lozano Ortiz
"Great friendly people. Jeanette Stephens answers my emails very quickly and makes it so easy to make any updates to my policy."
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Stephanie Carlson

February 4, 2026

5  out of  5
rating by Stephanie Carlson
"I just have to take the time to write a quick review about the excellent service I received from Jeanette Stephens in this State Farm office. We had a somewhat complicated claim from damage done to our car from hitting a pot hole. At first the insurance company quickly found us at fault which would have resulted in a higher insurance premium. But Jeanette was so awesome in advocating for us, following through with the claims department, and ultimately our claim was reversed. This is exactly what we pay for when buying insurance. We were thrilled with the results which would not have occurred if Jeanette had not stepped in to assist."
We responded:
"Hi Stephanie, I'm so grateful to hear that Jeanette went above and beyond for you! She's a rockstar on our team and I'm not surprised she delivered. Thanks for recognizing her efforts, I'll be sure to pass along your kudos. Glad we could help you navigate a tough situation and get the outcome you deserved. Please let us know if there's anything else that comes up and we're more than happy to help! Best, Nick"
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Matt Couts

January 26, 2026

5  out of  5
rating by Matt Couts
"After recently moving to the area, I needed to find a new car insurance policy. I decided to stick with State Farm and reached out to this office. Jeanette was a rockstar. She answered all of my questions and eased all of my concerns. She walked me through all of my options and gave me confidence that I was making a well informed decision. Thanks Jeanette!"
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Troy Williams

January 21, 2026

5  out of  5
rating by Troy Williams
"Nick and his team are awesome. They are responsive and always looks for ways to ensure my family has the right level of coverage for my home, automobiles and life insurance. I just can’t say enough positive things about this team. If you’re in the market for insurance, please do call Nick with State Farm. Thank you Nick and team!!!"
We responded:
"Hi Troy, Thank you for your kind review! It's great to hear that my team and I have provided you with the coverage you're comfortable with for your home, automobiles, and life insurance. We're committed to helping you and your family feel secure and I'm grateful for the opportunity to serve you. Best, Nick"
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E. Bayon

January 17, 2026

5  out of  5
rating by E. Bayon
"Just like his father before him, Nick Bertetta is an outstanding State Farm Insurance agent, looking out for and taking care of the needs of his clients in a prompt, professional, and courteous manner. Great doing business with Nick!"
We responded:
"Thanks for the kind words! My dad set a high standard and I'm glad we're living up to it. I appreciate your business and trust in our team and look forward to serving you and your family for years to come. Best, Nick"
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Nader Modawar

January 8, 2026

5  out of  5
rating by Nader Modawar
"Nick and his team have been taking care of my family’s home and automobile insurance for over 15 yrs.I wouldn’t think about going any where else. They make youn feel like a priority and when issues come up they are quick to help."
We responded:
"Hi Nader, It is always a pleasure working with you and your family and I appreciate your loyalty over the years. My team and I look forward to continuing to help you with your insurance needs! Best, Nick"
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Michael Northcutt

November 21, 2025

5  out of  5
rating by Michael Northcutt
"Jeanette Stephens went above and beyond to help me get my issue with my broken windshield resolved. I truly felt supported and she worked on my problem until it was taken care of to my great satisfaction. Im very happy to have involved her in my claim and she showed great kindness and compassion throughout. I really appreciate getting this taken care of through Jeanette."
We responded:
"Hi Michael, Thank you so much for your kind words! I’m truly glad Jeanette could support you and help resolve the issue with your windshield to your satisfaction. It means a lot to us that you felt cared for throughout the process. Please don’t hesitate to reach out if you ever need anything else, we're always here to help! Best, Nick"
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Nicolas Eaglin

November 20, 2025

5  out of  5
rating by Nicolas Eaglin
"Working with State Farm is always a smooth experience. I’ve been lucky to communicate with Jess for an accident claim and a policy transfer to a new vehicle. For both occurrences, she was very helpful in making the experience feel stress free and well handled."
We responded:
"Hi Nicolas, I’m thrilled to hear that Jess was able to provide you with a smooth and stress-free experience during your claim and policy transfer. I truly appreciate your trust in our team and State Farm, and we look forward to continuing to assist you with your insurance needs! Best, Nick"
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Joseph Baltodano

November 20, 2025

5  out of  5
rating by Joseph Baltodano
"Nick Bertetta is a great agent from car insurance to health. Very kind and knowledgeable. I like the fact that he takes his time to find the best rates or recommends the changes that would work better accordingly."
We responded:
"Hi Joseph, I’m glad to hear that I was able to provide you with knowledgeable and personalized service for your insurance needs. I always make it a priority to take the time to find the best options that work for each customer. I appreciate your trust and look forward to continuing to support you with your insurance needs! Best, Nick"
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Leslie Perez

November 18, 2025

5  out of  5
rating by Leslie Perez
"This was my first experience with State Farm, and it has been great. Jeanette Stephens has been consistently attentive, kind, and dedicated to finding the best options for me. I truly appreciate her knowledge and support. She goes above and beyond to ensure her clients feel understood and well taken care of. I highly recommend Jeanette, thank you for everything!"
We responded:
"Hi Leslie, Thank you for your wonderful feedback! I'm glad to hear that Jeanette provided you with attentive, caring, and dedicated service during your first experience with State Farm. Your satisfaction is very important to us, and we truly appreciate your recommendation. We look forward to continuing to support you with your insurance needs! Best, Nick"
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Salam Polos

November 17, 2025

5  out of  5
rating by Salam Polos
"Jeanette has been nothing but an absolutely amazing insurance consultant, she found me the best price for my vehicle and helped get set up with my renters and life insurance. She also helped my wife and I by bundling our policies which saved us even more money! I highly recommend calling her and getting set up!!"
We responded:
"Hi Salam, Thank you for your wonderful feedback! We're delighted that Jeanette was able to find the best rates for your vehicle and assist with your renters and life insurance. It's great to hear that bundling your policies helped you and your wife save even more. We truly appreciate your recommendation and look forward to supporting you with your insurance needs in the future! Best, Nick"
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Crystal Wu

November 17, 2025

5  out of  5
rating by Crystal Wu
"I’m very happy to work with Nick on both auto and homeowner insurance. His team went out of their way to find us the best rates, and very patient and responsive with our questions. Highly recommended!"
We responded:
"Hi Crystal, I’m so glad I could help you with both your auto and homeowner insurance! My team and I always strive to find the best rates and make sure all your questions are answered. I really appreciate your recommendation and look forward to continuing to support you! Best, Nick"
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Karen and Kim Schoknecht

November 11, 2025

5  out of  5
rating by Karen and Kim Schoknecht
"Nick Bertetta and Jeanette Stephens make a terrific team at State Farm in Redwood City. Both are very knowledgeable about State Farm's insurance products, and have helped my family manage its risks across multiple lines (auto, motorcycle, homeowner, umbrella). I especially appreciate how promptly they respond when I call or e-mail, and how they work hard to make sure my coverage is appropriate (by helping me update the cost of rebuilding my house annually, for example, to keep pace with the increasing cost of materials and labor)."
We responded:
"We truly appreciate your generous feedback and thoughtful review! We're thrilled to hear that Jeanette and I have provided you with knowledgeable and attentive service across all your insurance needs. Keeping your coverage up to date and appropriate is very important to us, and we're glad that our responsiveness and dedication have made a positive impact. We truly appreciate your trust in us to help protect your family’s assets. If you ever need anything else, please don’t hesitate to reach out! Best, Nick"
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Chowboy “Chowboy” H.

October 8, 2025

5  out of  5
rating by Chowboy “Chowboy” H.
"Professional, listened to my lengthy questions and wouldn't end our interview until all my questions answered to my satisfaction. Highly recommend this agent no matter where you are located. Thank you Nick for your professional service and support. MEL H."
We responded:
"Thank you so much, Mel, for your kind words and thoughtful review! Your recommendation means a lot to us. Please don't hesitate to reach out if you need any further assistance in the future! Best, Nick"
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Maureen Mullane

September 24, 2025

5  out of  5
rating by Maureen Mullane
"Jessica picked up right away and was happy to answer my questions regarding our homeowners policy. We discussed ways to reduce premiums and she logically presented pros and cons of adjusting the policy. Really refreshing Customer Service. Thanks Jessica!"
We responded:
"Hi Maureen, Thank you for your wonderful feedback! We're glad to hear that Jessica was prompt, attentive, and provided clear, helpful information about your homeowners policy. It's great to know her thoughtful approach made a positive difference. We appreciate your kind words and will be sure to share them with Jessica. Thanks again for choosing us! Best, Nick"
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Anne Coriston

July 25, 2025

5  out of  5
rating by Anne Coriston
"I am forever grateful that Jeanette Stephens answered my call today. She quickly and efficiently addressed my request with kindness, patience and compassion. I wish I could have hugged her through the phone. Nick has professionally handled my elderly parent’s accounts for years. This team makes you feel a part of their family, so professional, knowledgable and so experienced I can not say enough good things. They both represent what is great about State Farm Insurance."
We responded:
"Hi Anne, Thank you so much for your heartfelt review! We’re incredibly grateful for the opportunity to provide you and your family with compassionate and professional service. It means a lot to us that you feel like part of our family—that’s exactly the experience we strive to deliver. I’ll be sure to share your kind words with Jeanette. Thank you again for trusting us with your insurance needs! Best, Nick"
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Estela Garcia

June 12, 2025

5  out of  5
rating by Estela Garcia
"Nick does an amazing job clearly explaining to you all the options without feeling rushed or persuaded into purchasing any particular plan. He listens to what you want to get out of the plan and suggests a plan tailored to your needs. He’s very attentive and has good communication. Highly recommend!"
We responded:
"Hi Estela, Thank you so much for your thoughtful review! I’m thrilled to hear that you found our discussion helpful and that the tailored plan met your needs. Your recommendation means a lot to me, and I’m always here to assist you with any future questions or needs. Best, Nick"
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Davis Hershey

June 4, 2025

5  out of  5
rating by Davis Hershey
"Recently I received much support from the State Farm office/staff including Jeanette Stephens, Jessica and Nick in resolving complications surrounding an auto damage claim. In this case an increase in premium was avoided. We've enjoyed good service from this SF office over many years with a number of insurance products."
We responded:
"Hi Davis, Thank you so much for taking the time to share your positive experience with our office! We’re thrilled to hear that Jeanette, Jessica, and I were able to assist you in resolving your auto damage claim and that we could help you avoid an increase in your premium. Your continued trust in us over the years means a lot, and we’re committed to providing you with the best service possible across all your insurance needs. If you ever need anything further, please don't hesitate to reach out. We look forward to serving you for many more years to come! Best, Nick"
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Andrew

May 29, 2025

5  out of  5
rating by Andrew
"I contacted Nick Bertetta at State Farm because I was unable to get into my account and set up periodic payments. Nick responded promptly, understood the problem, and by the next morning had taken care of it. This is the kind of service one expects from a first-rate agent."
We responded:
"Hi Andrew, Thank you for your wonderful feedback! I'm glad I was able to assist you promptly with your account access and payments. Your satisfaction is my top priority, and I appreciate your trust in my team and I. If you need anything else, feel free to reach out! Best, Nick"
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Doreen Sinclair

May 27, 2025

5  out of  5
rating by Doreen Sinclair
"I had a fantastic experience with my insurance agent’s office today. I had dreaded calling but needed clarification on my premium billing. As soon as I identified myself, Jeanette knew the answer to my question before I even asked it. She explained that Genesis had taken the time to check my odometer reading with me which led to an adjustment of my semi annual premium. It was so pleasant dealing with competent people who care about the customer. I would not hesitate to recommend this office for your insurance needs!"
We responded:
"Hi Doreen, Thank you for your kind words! I'm thrilled to hear about your fantastic experience with Jeanette and Genesis. It’s our goal to provide exceptional service, and I'm glad they could assist you with your premium billing. We appreciate your recommendation and are here to help whenever you need us! Best, Nick"
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Airi Feek

April 23, 2025

5  out of  5
rating by Airi Feek
"Jeanette is wonderful and has always been there to help me with all the car and property insurance and made it so much easier on me. Thank you Jeanette and Nick for your professionalism and support.🙏🏼"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Best, Nick"
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Elgin Wingate

April 14, 2025

5  out of  5
rating by Elgin Wingate
"Pleasant person to talk to, very nice, best agent ever.."
We responded:
"Hi Elgin, Thank you for the kind words! It has been a pleasure helping you with your insurance. Best, Nick"
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Julio Barillas

April 10, 2025

5  out of  5
rating by Julio Barillas
"I just had a great conversation with Jeanette Stephes about my car insurace and helped me save money. Great place to do businesss."
We responded:
"Hi Julio, I'm glad Jeanette was able to help you save money on your car insurance. We appreciate your business and look forward to assisting you again! Best, Nick"
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Rosemarie Donovan

March 5, 2025

5  out of  5
rating by Rosemarie Donovan
"Jeanette Stephens gave us outstanding service in helping my daughter start insurance for her very first car! Very professional, knowledgeable and so personable! Thank you for your help!!! We’ve been with State Farm for many years and appreciate Nick Bertetta and staff for their continued amazing service!!!"
We responded:
"Hi Rosemarie, Thank you for your kind review! We're thrilled to hear that Jeanette provided outstanding service for your daughter's first car insurance. We appreciate your loyalty to State Farm and look forward to continuing to serve you! Best, Nick "